Exchanges and returns
Can I return a product?
Can I return a product?
Of course: you have one month to return your Andrea House items from the date of purchase. Just send an email to hola@andre-house.com with the order number and the reason for the return, and we'll let you know how to return them. If the return is due to reasons beyond Andrea House's control (a customer error in choosing the item or a change of mind), the customer will be responsible for the return shipping costs.
Can I cancel or modify my order?
Can I cancel or modify my order?
As long as your order hasn't left Andrea House's warehouse, you still have time to cancel or modify it. You'll know this because you'll receive an email informing you when your order has shipped. As long as you haven't received it, you're still in the right place.
Will I get my money back?
Will I get my money back?
Of course. Whenever you return the item, the amount will be credited to the same card you used to pay.
We regret that some of our items were not entirely satisfactory. Please fill out this form to request a return, and we will contact you with instructions on how to proceed.
